What states do you serve GLP-1 programs?

Our GLP-1 programs are available to patients in most U.S. states through our licensed telehealth network. Availability depends on local regulations and provider licensing. When you complete our online intake form, our team will confirm whether services are currently available in your state and guide you through the next steps.

Do you take insurance?

We currently do not accept traditional insurance for our programs. Instead, we offer transparent pricing with no hidden fees. This approach allows us to provide faster access to care, predictable monthly costs, and simplified treatment without insurance approvals or delays.

What medications do your doctors prescribe?

Our licensed medical providers may prescribe FDA-approved GLP-1 medications when clinically appropriate. Treatment plans are personalized and may include medications such as semaglutide or tirzepatide, depending on your health history, goals, and medical evaluation.

What is Medvi's "Same Price at Every Dose" guarantee?

Medvi's "Same Price at Every Dose" guarantee means your monthly cost stays the same even as your medication dosage increases over time. Many programs raise prices as doses go up, but we keep pricing consistent so you can focus on your health journey without unexpected cost changes.

Do your plans include prescriptions and medications?

Yes. Our plans are designed to be simple and comprehensive. When prescribed by one of our licensed providers, your medication and prescription management are included in the program, along with ongoing medical support and progress monitoring throughout your treatment.

Contact Support

The Best Way to Reach Us: The Patient Portal

For the fastest and most secure response, we recommend sending all inquiries directly through your Patient Portal. This portal is fully encrypted and monitored by our dedicated care team and we are able to respond to both clinical and non-clinical questions.

Clinical Questions: To maintain strict HIPAA compliance and protect your sensitive health data, all clinical questions—including those regarding your symptoms, medications, or treatment adjustments—must be submitted via your chart.

Care Continuity: Messaging through your chart ensures your medical provider has your full history in front of them when they respond.

Privacy: This is the most secure method to discuss your health without the risks associated with standard email.

General & Technical Inquiries

We understand that sometimes you might have a non-clinical question that doesn’t require the use of your medical portal.

If you need assistance with billing, technical issues, or general account questions, and you prefer not to use the patient chart, you can reach our support team at:

Email: support@trymedzi.com

Please note: For your protection, our support staff cannot answer clinical or medical questions via email. If your email contains sensitive health information, you will be asked to relocate the conversation to your secure patient chart.

‍