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Refund & Return Policy

Updated on: 04.04.2026

Returns

We cannot accept returns of prescription medications. All sales are final. If you think there was an error with your prescription medication or your medication was damaged during shipment, please contact us through the patient portal within 48 hours of delivery.

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Subscription policy

You can easily cancel or restart your treatment plan anytime from within your online patient portal. There are no cancellation fees or long-term contracts. Please note that canceling your treatment plan in the portal will not cancel any active medication orders that have already been sent to the pharmacy. Once a medication order has entered a pending status or shipped, no refund can be provided for that payment period.

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