Privacy Policy
1. Introduction
This Privacy Policy explains how personal and health information is collected, used, disclosed, and safeguarded when you use the Website or Services.
We are committed to protecting privacy and complying with applicable telehealth, pharmacy, and data protection regulations.
2. Information We Collect
Personal Information
Name, address, phone number, email, date of birth, billing details, and identification information.
Health Information
Medical history, symptoms, medications, treatment plans, lab results, and pharmacy history.
This may constitute Protected Health Information (PHI).
Technical Data
IP address, browser type, device identifiers, cookies, and analytics data.
Information from Providers & Partners
We may receive information from providers, pharmacies, laboratories, payment processors, and identity verification services.
3. How We Use Information
Information is used to:
Provide and coordinate telehealth services
Verify identity and eligibility
Communicate about care and services
Process payments
Maintain legal and regulatory compliance
Improve Services
Prevent fraud and enhance security
We do not sell personal or health information.
4. Minimum Necessary Use
Health information is used and disclosed only to the minimum extent necessary to provide Services and comply with legal obligations.
5. How We Share Information
Information may be shared with:
Licensed providers for treatment
Affiliated medical groups
Partner pharmacies
Laboratories
Service vendors
Regulators or law enforcement when required
Successor entities in mergers or acquisitions
Others with your consent
All partners must safeguard information.
6. HIPAA-Aligned Practices
While not all entities are HIPAA covered entities, HIPAA-aligned safeguards are maintained, and partners handling health information must comply with applicable privacy laws.
7. Data Security
Administrative, technical, and physical safeguards are used to protect information. No system is completely secure.
8. Data Retention
Information is retained as necessary for treatment, compliance, recordkeeping, fraud prevention, and legal obligations.
9. Your Rights
You may have the right to access, correct, delete, or obtain copies of your information and opt out of non-essential communications.
Submit requests to: [Insert Email]
10. Cookies & Tracking
Cookies and analytics tools improve user experience. Disabling cookies may affect functionality.
11. Children’s Privacy
Services are not intended for individuals under 18.
12. International Data Transfers
Information may be processed in the United States or other jurisdictions.
13. Service Areas
Services are available nationwide through affiliated medical providers.
States We Serve (Service Areas):
Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming, and the District of Columbia.
Availability may vary based on provider licensure, clinical appropriateness, and state regulations.
14. Medical Group & Clinical Oversight
Telehealth services are delivered through affiliated medical groups and licensed providers. Clinical oversight, medical directorship, and compliance support may be provided through partner medical organizations, including Arora Health and Aesthetics.
These medical groups are responsible for provider credentialing, clinical protocols, and compliance with applicable medical regulations.
15. Provider Licensure Disclosures (MA, RI, VT)
Several states require telemedicine providers to publicly display provider licensure information. Where required, provider licensure details are made publicly available.
Vermont
License #: 042.0016085-COMP
Expires: 11/31/2026
Entity: Arora Health and Aesthetics
Provider: Dr. Sean Arora
Rhode Island
License #: MD20370
Expires: 6/30/2026
Entity: Arora Health and Aesthetics
Provider: Dr. Sean Arora
Massachusetts
License #: 1018420
Expires: 7/20/2027
Entity: Arora Health and Aesthetics
Provider: Dr. Sean Arora
Licensure information may be updated periodically.
16. Partner Pharmacy Disclosure
Prescriptions issued through the Services, when medically appropriate, may be fulfilled by a licensed partner pharmacy.
PerfectRx
Phone: (866) 866-6806
Email: info@perfectrx.com
Address: 5810 Long Prairie Rd, Flower Mound, TX 75028
The partner pharmacy is responsible for prescription fulfillment and pharmacy compliance.
17. Updates to This Policy
This Privacy Policy may be updated periodically. Continued use of Services indicates acceptance.
18. Contact Information
Customer Support
Email: support@trymedzi.com
Address: 7 W Figueroa St #300, Santa Barbara, CA 93101